1 Eligibility for Returns & Replacements

We accept return and free replacement requests under the following legitimate circumstances:

• Transit Damage: The item was visibly cracked, broken, or damaged during courier shipping.
• Incorrect Product Dispatched: You received a different mukhi Rudraksha, different gemstone, or mismatched item compared to your confirmed invoice.
• Manufacturing Defect: The silver capping, knotting, or sacred thread has an unraveled structure upon initial package unboxing.

2 Non-Returnable Sacred Products

To preserve spiritual hygiene and Vedic purity for all devotees, certain products cannot be returned once delivered:

• Articles that have been personalized, custom-energized in the devotee's specific Gotra/Name, or custom-strung upon request.
• Opened sacred consumables such as vibhuti, kumkum, pure sandalwood paste, dhoop cones, and holy oils.
• Items showing signs of personal wear, altered threads, chemical exposure, or missing original certificates and gift boxes.

3 How to Initiate a Return in 3 Simple Steps

We make the claim process seamless and courteous for you:

• Step 1: Contact Devotee Desk: Send a message on WhatsApp or Call +91 75500 17155 or email sivasakthi_smart@tejovath.com with your Order ID.
• Step 2: Share Photos / Video: Attach a quick photo or 10-second unboxing video showing the packaging label and the item defect.
• Step 3: Free Reverse Pickup: Once approved within 12 business hours, our courier partner arranges doorstep pickup. No courier charge applies to approved claims.

4 Refund Processing & Timelines

Once your returned parcel reaches our verification center in Chennai and is inspected for authenticity, your refund is processed immediately:

• Prepaid Orders (UPI / Card / Netbanking): Refund will be credited directly back to the original source account within 2 to 4 working days.
• Cash on Delivery (COD) Orders: Devotees can provide their preferred UPI VPA or Bank Account (IFSC + Account number) for direct NEFT/IMPS transfer within 24 to 48 hours.

5 Cancellations Before Dispatch

You may cancel any unfulfilled order before it is packed and handed to our logistics partner. To cancel, simply reach out to our team at +91 75500 17155 with your Order ID. 100% of the paid amount will be reversed without deduction.